• Twitter Basic Black
  • Trip Advisor App Icon
  • Facebook Basic Black
  • Black Instagram Icon

220 North Road Milton New York 12547   845 | 795 | 1310   info@buttermilkfallsinn.com

© 2017 by Buttermilk Falls Inn & Spa. 

Feel free to contact us with any additional questions through our email - spa@buttermilkfallsinn.com - or call us at 845.795.4050

SPA POLICIES

Take care of the details before you arrive and enjoy a relaxing respite.

 

HOURS OF OPERATION

Our Spa and its facilities are open Sunday through Thursday from 9am – 7pm and Friday & Saturday from 9am – 8:00pm. Yoga is offered at 7:45 am on Saturdays & Sundays

 

RESERVATIONS

Reservations are required and strongly recommended to be made 6 to 8 weeks in advance. Walk-ins are welcome and our team will do our best to accommodate. We accept Visa, MasterCard, American Express or Discover and a credit card is required to reserve an appointment.

 

MINIMUM AGE REQUIREMENTS

Spa guests are required to be 16 years or older to utilize the spa facilities. Children under 18 enjoying services must have parental consent and be accompanied by a parent or guardian and may be limited to the type of service that can be received. Children under 16 are restricted from the pool and spa facility.

 

CANCELLATION POLICY

We require a credit card for all appointments and at least 48 hours’ notice for cancellation or rescheduling to avoid being charged 50% of your treatment.

 

TREATMENT TIME & ARRIVAL

Please arrive at least 30 minutes prior to your scheduled appointment so you can relax and make full use of the facilities. Please arrive at least 30 minutes prior to your scheduled appointment time so you can relax and make full use of the facilities. All services will finish at their scheduled time so that our next guests receive their full spa treatment experience. The full value of your service will be charged.

VALUABLES

Please do not bring any valuables. We do not have a safe available for guest use. Buttermilk Spa is not responsible for lost or stolen items.

CELL PHONES, PERSONAL ELECTRONIC DEVICES AND CAMERAS

We strive to provide our guests with a tranquil and private escape from the outside world. Please help us by turning off cell phones, personal electronic devices, and cameras upon entering the Spa.

 

PREGNANCY MASSAGE

Women in the first trimester of pregnancy can not receive massage due to great potential risk to mother and baby.

 

QUIET AREA

Please respect the right to a quiet atmosphere for all guests. We ask that you refrain from talking loudly. The pool, facilities, locker rooms, and treatment rooms are all quiet areas. We honor silence.

 

GRATUITIES

Gratuities are not included and are encouraged.

WHAT TO WEAR

Robes and slippers are provided for your convenience as well as a locker. Professional draping is performed throughout services. Bathing suits are required for use of the pool, sauna and steam room.

 

MEDICAL CONCERNS AND COMFORT LEVEL

Guests who are pregnant, have recent surgery or have other medical concerns are advised to consult their physician before booking spa services. Please notify the spa staff with booking if you have hypertension, allergies, physical disabilities, or are pregnant.