Buttermilk Falls Inn Policies:
We have a 7 day cancellation policy. If reservation is cancelled within 7 days of arrival, you will be charged the full rate of stay.
Guarantee Policy: A valid credit card is required to be on file at the time of booking to guarantee your reservation. Guests must be 21 years of age to make overnight reservations and stay at Buttermilk Falls Inn.
Your card will be charged the remaining balance for room, the resort fee and taxes for your entire stay upon check in. If your balance is being paid for by a master bill a credit card will need to be provided for incidentals.
Check-in begins at 3pm. Check-out is at 11am unless otherwise specified. A valid photo ID and credit card are required upon check-in. Full payment is taken at check in.
All guests must be registered with the Front Desk. Carriage and Guest house count cannot exceed posted occupancy. Room rates are based on occupancy in existing bedding. Some room types can accommodate extra persons with extra bedding on a cot. To request a cot, please contact the front desk. An $85 nightly per-person fee will be charged upon arrival.
Children are welcome in our Carriage and Guest Houses. They cannot stay in the Main Inn. Children under 16 years do not have access to the spa or indoor pool.
Spa appointments are required, even if a spa package is booked. Spa appointments should be made at time of booking your overnight stay. Reservations are subject to availability and must be guaranteed by a credit card. For rates and availability call one of our spa associates at (845) 795-4050.
Access to the spa facilities is included in your room rate. Children 16 and older are welcome to use the facilities in the spa, including the indoor pool, sauna, and steam room. Children under 16 are not allowed in the spa facility.
Complimentary pool side yoga is offered on Saturday and Sunday mornings and is included in your stay. Please call the spa to reserve a spot at 845-795-4050.
Henry’s at the Farm is open to the local community. Reservations are strongly encouraged and required on weekends. Please call 845-795-1500 to reserve. Breakfast and Afternoon Tea are included in your rate based on default room occupancy. There is a fee of $85 plus taxes and fees, nightly for additional guests.
Pets are welcome in our carriage and guest houses. There is a $25 per pet, per night, pet cleaning fee. Additional fees may be administered due to damages or excessive cleaning. Additional cleaning fees begin at $150.
Buttermilk Falls is a smoke free property. Smoking, including vaping, is not permitted. Additional cleaning fees begin at $250.00.
Taxes and Resort Fee:
Overnight rates and purchases are subject to applicable New York State and local taxes. Additionally, Buttermilk Falls charges a taxable 10% Resort Fee for lodging. While this fee is not a gratuity, it is distributed to service personnel and thus there is no need for guests to provide gratuities of any kind.
Wireless Internet Access:
High speed wireless internet is complimentary throughout the property. Reception will vary based on your device. The quality of reception does not constitute a refund or discount of stay.
Three Tesla charging stations are located in the Spa parking lot. This includes one universal charging station. The charging stations are complimentary for overnight and day guests.
Loss of Property:
Buttermilk Falls Inn & Spa is not liable for damage to or loss of any personal property. If you misplace an item, please contact the Front Desk and we will check Lost & Found.
Grounds, Farm & Animal Rescue Sanctuary:
Buttermilk Falls Inn is situated on 75 acres of manicured grounds, orchards, and gardens and is the home to a variety of rescue animals. Access to the grounds is included in your nightly rate. We ask that guests stay on marked paths and follow posted signs and instructions. Do not feed the animals anything other than the grain provided for purchase. Produce and fruit are not for guest consumption, but used in your complimentary meals.